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WARRANTY
Liquid-cooled EV
Core Components Warranty Commitment
>> Warranty
Rear Fork
Liquid-cooled EV
LUYUAN Old Series
Front Fork
Liquid-cooled EV
LUYUAN Old Series
Graphene Solid State Controller
Liquid-cooled EV
LUYUAN Old Series
Graphene Lead-acid Battery(Digital System)
Liquid-cooled EV
LUYUAN Old Series
General Warranty Policy
Special Warranty Policy
Based on the following two factors, LUYUAN implements the matching system warranty:
1. The quality of LUYUAN's parts and vehicles has reached a high level, with the repair rate of most parts controlled within 0.3%.
2. Due to export logistics and local market geographic factors, it's impossible to easily return failed parts at low cost, and it's also impossible to determine whether the component is a quality problem or a man-made problem.
Therefore, LUYUAN does not confirm faults or provide corresponding warranty for regular or individual fault.
LUYUAN provides free accessories according to a certain proportion of the total transation amount of products for each customer, LUYUAN will provide the parts list for the first order; the customer would be list the parts according to the accessories book and actual needs for the second batch orders.
Customers can purchase accessories that exceed this proportion free part first. The excess money can be rolling accumulation in follow-up orders.
After two parties confirm that it is a mass-quality part or vehicle quality problem, the warranty ratio is not limited by the general warranty policy. The warranty is carried out according to the actual situation according to the following scheme.
1. LUYUAN provides the replacement parts or repairable components, which shalle be replaced or repaired by the customer locally.
2. If the customer still can not replace or repair through guide by the written documents and video, LUYUAN will send engineers to guide and assist the customer operation in local. The customers should provide necessary visas and local assistance.
Press: media@luyuan.cn
Telephone: +86-579-82272946
Business: market@luyuan.cn
Telephone: +86-579-82272528
Service: service@luyuangroup.com
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