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FAQ

Why choose LUYUAN as your electric scooter wholesale supplier?

As a professional electric scooter wholesale supplier, LUYUAN provides stable production capacity, OEM/ODM support, and global e-motorcycle/e-scooter/e-bike dealer services to ensure long-term cooperation and business growth.

What is the LUYUAN electric scooters’ price?

LUYUAN electric scooters’ price varies depending on model configuration, specifications, and order quantity. For ODM/OEM electric scooter and bulk orders, pricing will be adjusted based on your requirements. Please contact us to get a detailed quotation.

Whether the battery/charger can be disassembled without permission?

The battery/charger of each smart electric scooter/bike/motorcycle cannot be disassembled without permission; otherwise, warranty service will be void after disassembly.

How to maintain the battery when the vehicle is not used for a period of time?

The vehicle, if left unused for a long period, may easily lead to over-discharge of the battery. It is recommended to fully charge the battery for storage after each use. If the vehicle is not used for a long time, it should be charged once a month, which helps extend battery life.

*Note：Please refer to electric bike battery care guidelines.

How to deal with vehicle failure?

Please consult your e-bike distributor or sales team for professional assistance.

Does low ambient temperature affect use?

Low temperature will lead to reduced endurance and power. For example, when the temperature is 25ºC, the battery power output is 100%; when it drops to 0ºC, the continuous discharge power is only about 80% of that at 25ºC. When riding in low-temperature environments, it is recommended to slow down, avoid sudden acceleration or speeding, and pay close attention to remaining mileage changes.

For more electric scooter safety tips, please follow proper riding and maintenance guidance to ensure optimal performance and safety.

Why do the new scooters/bikes have some dust and slight traces of use?

Our products are tested for riding functions before leaving the factory, and mileage is cleaned and reset before packaging and shipping to ensure every vehicle meets the quality standards of LUYUAN, accolade by customers as the best electric scooter manufacturer. Therefore, you may find some dust and slight traces of testing.

What kind of service can be provided when becoming an electric bike dealer?

LUYUAN offers sales rebates, exhibition support, retailer store support, and online/offline training. Please contact our sales team for more details.
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